BANK OF MONTREAL
Senior Product Designer
01.
Helped create a seamless user-centric digital experience across multiple journeys for BMO home buying portal — both customer and employee facing.
- Collaborated with research team to conduct usability testing to validate designs and user flows
- Worked closely with product team to conceptualize responsive dashboards and pages in Figma
- Facilitated weekly design critique sessions, workshops, and component alignment meetings
- Conceptualized BMO first conversational AI chatbot to process complex scenarios and inquiries
Toronto-Dominion Bank
Senior Experience Designer
02.
Redesigned various legacy systems into an easy-to-use web portal that enhances the user experience to allow underwriters and front-line staffs to deliver exceptional value to customers.
- Conducted user interviews with underwriters to explore pain-points and opportunities for improvements
- Utilized TD-branded design system libraries and patterns to quickly create mocks in Figma
- Evaluated legacy systems limitations, functions, and user flows to help conceptualize new designs
- Created design documentations and interactive prototypes for hand-offs to development teams
ALLSTATE INSURANCE
Senior UX / UI Designer
03.
Designed a fully integrated experience across myAllstate web and mobile platforms to help customers and agents to easily manage their insurance policies, payments and claims in real-time.
- Established an enterprise-wide design system of components, processes, and accessibility guidelines
- Created user flows, journey maps, wireframe concepts and high-fidelity mockups in Figma / FigJam
- Led UX/UI research through discovery and framing sessions, user interviews, and data synthesis
- Facilitated design reviews, workshops and presentations on customer insights and pain-points
OMERS
Digital UX / UI Designer
04.
Designed a data-driven intranet for Omers senior leadership team to browse assets associated with multi-lines of businesses, applications, people and researched data.
- Designed user interfaces with complex filters, advanced search, mega navigations and multi-tags
- Supported multiple business areas to design powerBI dashboards, web pages and presentation graphics
- Developed style-guides and design system for typography, colors, patterns, grids, and form controls
- Created custom logos, icons, illustrations and diagrams for subsidiary products and services
REXALL PHARMACY
Web and Mobile UX / UI Designer
05.
Designed Rexall first mobile app and myRexall portal to enable patients to easily manage their personal health and medication history.
- Created a series of mockups for a cohesive native mobile and responsive desktop experience
- Conducted design studio exercises to define user journey, painpoints, features and solutions
- Managed the corporate website and intranets with daily promotions and content updates
- Worked closely with the marketing team to design, code and deploy weekly email campaigns
Canadian Automobile Association
Senior UX / UI Designer
06.
Designed a responsive user interface for CAA full servicing hub to allow customers to manage their policies — both personal and small businesses.
- Created high-fidelity web and mobile interfaces for real-time policy changes
- Design an interactive claims dashboard to display drafts, history and reporting
- Worked closely with Product team to integrate a seamless registration and payment UI
CORNERSTONE GROUP OF COMPANIES
Graphic / Web Designer
07.
Designed event microsites to promote fundraising for Make-a-Wish, Care Canada, Heart & Stroke Foundation, WWF, LLS, SunnyBrook, UNICEF and CNIB
- Created responsive page layouts, customized widgets and promotional banners for campaigns
- Designed and managed Cornerstone’s corporate websites, email deployments, and ppc initiatives
- Worked closely with Marketing to design brochures, collaterals, presentations and tradeshow graphics
